The first step is to book a balloon ride. (You choose the product and number of people, put it in the shopping cart and order) Then they receive an order confirmation by mail. In this message they have 2 choices:
1. you book the ride on one or more day(s) (so make a reservation request) which we will then confirm in 1-2days.
2. you order a gift voucher, which you can also give to someone.
The following diagram shows step by step process: